Straight answers.
Questions before you start?
Email support@southernvirtualhealth.com. This is for administrative questions only. It is not a medical visit, not a prescription, and not emergency care.
Who can join?
Alabama residents only. You must plan to remain in Alabama for the duration of treatment. You must be in Alabama at the time of each visit. Care is provided only by Alabama physicians, CRNPs, and staff.
How do I start?
Check eligibility. Most people finish in under 5 minutes. After you pass screening, enter your first name, last initial, and email. You will receive an email with a secure link to create your patient portal account. Log in and upload photo ID, proof of Alabama residency, and labs from the last 90 days if performed — or download the SVH lab order in the portal. Complete remaining intake forms, then pay the $175 monthly membership and schedule your first visit. Passing screening and paying for the first month does not guarantee acceptance or a prescription. The first visit is a paid clinical evaluation.
What does membership cost?
$175 a month, cash-pay. It does not include medication. We do not bill insurance. Optional dietitian and pharmacist add-ons are extra. Pricing for add-ons is provided upon inquiry.
How often are visits?
Visits at month 1 and month 2, then every 3 months — sooner if needed.
How do prescriptions work?
We send your prescription to Eli Lilly (LillyDirect) or Novo Nordisk (NovoCare). They email you. You register, pay them, and they mail it to your home. No compounding.
Is the drug included in the $175?
No. Membership is $175. Medication is paid to Lilly or Novo Nordisk at their checkout prices.
Who cannot join?
Anyone not living in Alabama or leaving the state, anyone under 18, BMI under 27, or BMI 27–29.9 with fewer than two of hypertension, high cholesterol or triglycerides, coronary artery disease or prior heart attack or stroke, obstructive sleep apnea, or diabetes; pregnant, trying to conceive, or breastfeeding, history of MTC or MEN2, pancreatitis or a serious GLP-1 reaction, an active eating disorder or severe psychiatric illness, severe kidney or liver disease, type 1 diabetes, emergency needs, or anyone seeking a guaranteed prescription before a clinician visit.
Which medications do you prescribe?
When appropriate: brand-name Wegovy, Zepbound, or Foundayo. We do not use compounded semaglutide or tirzepatide.
What labs and documents do I need?
Photo ID, Alabama residency proof (license, utility bill, or lease), and labs from the last 90 days uploaded in the portal — not email. Your clinician confirms the panel, often CMP, A1c, lipids, TSH, and CBC.
What if I am already on a GLP-1?
Tell us in the portal. Current use is reviewed by a clinician. It is not an automatic pass or an automatic prescription.
What if I am already on a compounded GLP-1?
Tell us in the portal. SVH does not continue compounded semaglutide or tirzepatide. A clinician decides whether brand-name Wegovy, Zepbound, or Foundayo is appropriate.
Can I use an FSA or HSA?
SVH does not bill insurance. Some FSA or HSA plans reimburse cash-pay medical care. Check your plan. We do not guarantee reimbursement.
What if I travel or live part-time out of state?
You must remain an Alabama resident for the duration of treatment. Short travel is not a substitute for living in Alabama. We cannot treat you if you leave the state. You must be physically in Alabama at the time of each visit.
What if I feel sick?
Mild stomach symptoms can wait for your next visit. Persistent vomiting or inability to keep fluids or protein: message the clinic and do not change your dose. Severe abdominal pain, chest pain, severe shortness of breath, or anaphylaxis: call 911. SVH is not an ER.
Will I get a prescription?
Only if a licensed clinician decides it is appropriate after review. Screening and intake are not a prescription.
Can my regular doctor stay involved?
Yes. Continue care with your PCP and specialists. Share your SVH medication list with them.
How much are the dietitian and pharmacist add-ons?
Provided upon inquiry. Email support@southernvirtualhealth.com. They are optional, cash-pay, and not required to start membership.
How do I contact SVH?
Email support@southernvirtualhealth.com for non-urgent questions. After you are a patient, clinical messages go in the EHR portal. This is not emergency care. Call 911 for a medical emergency.
Is this emergency care?
No. Call 911 or go to the nearest emergency department for a medical emergency.
Wegovy is a trademark of Novo Nordisk A/S. Zepbound and Foundayo are trademarks of Eli Lilly and Company. Southern Virtual Health is not affiliated with, sponsored by, or endorsed by Novo Nordisk or Eli Lilly.